How to Use

The tool-kit provides a systematic approach to the appropriate level of intervention, timing of intervention, and focus of the intervention. The below table lists examples of each of the five levels of influence : 1) Individual; 2) Interpersonal; 3) Institutional; 4) Community; and 5) Policy; listing risk factors and identifying comprehensive strategies that can be found within the civility tool-kit to address bullying and promote respectful, civil, and safe environments within healthcare organizations and beyond. Outcomes for positive behavioral change are expected to be maximized when environments and policies support respectful and civil behaviors, strengthening cultural norms and social support for civility.